SERVICE
CHANGLU
After-sales service
The after-sales service of Tianjin Changlu New Chemical Materials Co., Ltd. includes the following aspects, which are designed to ensure that customers have a satisfactory experience when using the company's products:
Customer counseling and communication:
Sales staff or customer service personnel maintain close contact with customers through telephone, e-mail or face-to-face communication, etc., to promptly answer questions and doubts encountered by customers in the process of using chemical products.
After-sales technical support:
Provide professional technical support, answer the technical problems encountered by customers in the process of using chemical products, provide solutions or operational guidance.
Regularly visit customers to understand the effect of product use and customer satisfaction, timely collection of customer feedback to improve products and services.
Order Processing and Delivery:
After signing the contract, ensure the products are delivered according to the time, place and quantity agreed in the contract.
Follow up the order processing process to ensure that customers can receive the products in time.
Complaint Handling and Resolution:
Establish an effective complaint handling mechanism to respond to and deal with complaints encountered by customers in the process of using the products in a timely manner.
Analyze the causes of complaints and propose improvement measures to prevent similar problems from recurring.
After-sales service tracking and improvement:
Track the after-sales service of customers, collect customer feedback and evaluate the quality of after-sales service.
According to customer feedback and market demand, continuously improve and optimize the after-sales service process and content to improve customer satisfaction.
Training and guidance:
According to customer needs, provide product use training and technical guidance to ensure that customers can use chemical products correctly and improve the effect of product use.
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An innovation-driven enterprise integrating R & D and production of high-end fluorine-containing new materials
HUATAO GROUP
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